At Moments (also referred to as “MemoryLane” in some project files), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Moments is a collaborative photo book creator that allows users to build personalized keepsakes for special occasions. We collect information to provide secure authentication, enable project collaboration, handle image uploads, generate previews and PDFs, and offer support via integrated chat. This Privacy Policy applies to our website, web application, and related services.
When you sign up or log in via Clerk, we process your name, email address, profile details, and authentication tokens to manage your account securely.
Photos, messages, project metadata, layout choices, and uploaded files you and your collaborators contribute to create photo books.
Analytics events, device identifiers, IP addresses, browser types, and performance metrics to improve our service and user experience.
Messages and interactions via Tawk.to chat support, including timestamps and query details, to provide assistance.
Providing and improving core features like project creation, collaborative contributions, image uploads, customizable layouts, live previews, and PDF generation for download and printing.
Authentication, account management, and access control using Clerk to ensure secure sign-ups, logins, and dashboard access.
Storing and processing uploaded images and project data in secure object storage (R2/AWS) to enable collaboration and exports.
Communicating with you about your account, projects, orders, support requests via email or Tawk.to chat.
Enhancing security, preventing fraud, complying with legal obligations, and analyzing usage to refine the product.
Sending optional notifications about project updates or new features, with opt-out options in your account settings.
| Service | Purpose | Data Shared |
|---|---|---|
| Clerk | Authentication & User Management | Name, email, profile info |
| R2 / AWS | Image & File Storage | Uploaded photos and PDFs |
| Tawk.to | Live Chat Support | Chat messages, IP address |
These providers process data on our behalf under strict contracts and do not use it for their own purposes. We do not sell your data to third parties.
Your images, projects, and data are stored securely in configurable object storage (R2/AWS) with encryption at rest and in transit.
We use industry-standard safeguards, including HTTPS, access controls, and regular audits. However, no online service is 100% secure—use strong passwords and review project sharing settings.
We retain your data only as long as needed to provide the service or as required by law (e.g., 30 days after project completion for inactive data). You can request deletion of your account and data at any time via support.
We use essential cookies for functionality (e.g., session management) and optional analytics cookies to understand usage patterns. You can manage preferences in your browser settings. Third-party services like Tawk.to may set their own cookies for chat functionality.
View or update your profile and project data via the dashboard.
Request data deletion or unsubscribe from emails through support or account settings.
Depending on your location (e.g., GDPR in EU, CCPA in California), you may have rights to access, portability, or objection. Contact us to exercise these.
Moments is not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from children without verifiable parental consent.
Data may be transferred to and processed in the US or other countries via third-party providers. We ensure adequate protections (e.g., Standard Contractual Clauses) for such transfers.
We may update this policy periodically. Changes will be posted here with a new “Last updated” date. Significant changes will be notified via email.
Questions? Email us at support@moments.com.